Privacy Notice

Effective Date: November 2025

XPAY33 is dedicated to protecting your personal information and ensuring all data is handled responsibly. This Privacy Notice outlines the types of information we collect, how we manage it, and the security measures we implement. Our practices follow Australian privacy standards, GDPR principles, and global AML/KYC compliance requirements.

1. What Personal Data Do We Collect?

When interacting with our platform, XPAY33 may collect the following data:

• Your full name, date of birth, and basic demographic details
• Email address, mobile number, and account contact details
• KYC documentation (passport, driver’s licence, identity card, selfie verification)
• Banking details, payment wallet IDs, and transaction history
• Device metadata, IP address, browser information, and geolocation
• Gameplay behaviour, deposit and withdrawal activity, and bonus usage

2. How Do We Use Your Data?

Your information is processed for legitimate operational and regulatory purposes, including:

• Completing identity verification and preventing unauthorised account use
• Meeting AML, KYC, and compliance obligations required by regulators
• Processing secure payments, withdrawals, and financial transactions
• Improving platform performance and personalising user experience
• Providing customer service, resolving disputes, and preventing fraud
• Sending promotional updates or alerts when you opt in to receive messages

3. Who Do We Share Your Data With?

Your information may be shared only when necessary with:

• Approved payment processors and financial partners
• Trusted verification providers who conduct KYC and fraud checks
• Regulatory bodies or authorities when legally required
• Licensed compliance teams, auditors, and professional legal services

XPAY33 will never sell, rent, or exchange your personal data with external marketing companies.

4. How Is Your Data Protected?

We apply strict security measures designed to safeguard your information, including:

• End-to-end SSL encryption across all sensitive operations
• Protected servers with firewall systems and real-time intrusion monitoring
• Strict access controls ensuring only authorised personnel can view data
• Routine backups and security assessments to maintain system integrity
• Compliance with the Australian Privacy Act, AML/CFT laws, and GDPR regulations

5. How Long Do We Keep Your Data?

XPAY33 retains your information for as long as your account remains active and for a minimum of 5 years after account closure. This timeframe ensures compliance with AML regulations, financial audit requirements, and legal reporting obligations.

6. Your Rights Over Your Data

You have the right to request the following actions at any time:

• Access to the personal data stored under your account
• Updates or corrections to inaccurate information
• Deletion of personal data where legally permitted
• Removal from marketing or promotional communications
• Submission of a data protection inquiry or complaint

To submit a request, please contact our support team via LiveChat. All inquiries are reviewed by our Data Protection Officer in accordance with privacy regulations.